PicoCount 2500 / TrafficViewer Pro FAQ

This FAQ will always be a work in progress. We will add the most common questions here.

My order arrived with no manual and no TrafficViewer Pro software, whats up?

Normally, the PicoCount 2500 units are shipped without these items. The manual is online at this website, the latest version of TrafficViewer Pro is also always available for download from this site.

Does my order come with a download cable or can I got to a store and buy one? Also what is the difference between the cables?

We do not ship a cable as part of a purchase, you will need to decide how many cables you want and order those along with your PicoCount 2500 units. Generally you will just want one cable, or perhaps one cable per computer that will be used. Due to the connector on the PicoCount 2500 unit, the cables used for downloading are custom cables and they can only be purchased from us.

There are two types of cables: Part Number VC-DC-232 which has a 9-pin serial connector to connect to computers that have serial ports on them. And Part Number VC-DC-USB which has a USB connector to connect to computers with USB ports. The USB cable is the recommended cable as it also utilizes higher speed communications and will be able to download 8 times faster than the serial cable.

How do I upgrade my PicoCount 2500 to the latest firmware?

Whenever you download the latest version of TrafficViewer Pro software, it will contain any patches/upgrades that may be available for PicoCount 2500 units. When you connect your PicoCount 2500 unit with the software you will automatically be notified if there is a more recent version of PicoCount 2500 firmware available and you will be prompted to upgrade the unit.

How do I get the PicoCount 2500 data into my Excel spreadsheet?

Once downloaded, TrafficViewer Pro will let you export data into a spreadsheet and database compatible *.CSV file. You may export the data in interval totals, or as timestamps. See the TrafficViewer Pro manual on exporting data.

Why won't TrafficViewer Pro connect to the internet to upgrade?

TrafficViewer Pro connects to the update server on port 80 and using the HTTP protocol (just as a web browser does). You may have firewall software installed that is blocking TrafficViewer Pro from accessing the internet. Check with your IT department for help in allowing TrafficViewer Pro (TrafficViewerPro.exe) access to the internet to check for updates. Or, you can just download the latest version by hand and install it (no uninstall required) to upgrade your version.

If you don't find the answer to one of your questions here, and you have not yet done so, then please browse through our PicoCount 2500/TrafficViewer Pro Online Manual.