Warranty & Repair Information

MicroTally Warranty & Repair Information
PicoCount Warranty & Repair Information
NanoCount Warranty & Repair Information
Road Tube Simulator Warranty & Repair Information
CountBuddy Warranty & Repair Information
PicoCount Download Adapter Warranty & Repair Information
Sending Units In For Repair

 

MicroTally Warranty & Repairs

Both our MicroTally-14 and MicroTally-18 units have a warranty which covers all repairs under normal use for 2 years. All repairs under warranty will be done at no cost.

The warranty does NOT cover the following:

  • Extreme physical damage that has obviously occurred from some form of abuse (i.e. taking a hammer to the unit).
  • Liquid getting inside of the unit and causing damage (such as drinks being spilled on the unit or the unit being dropped in a puddle).
  • Obvious tampering might void the warranty (i.e. trying to replace your own switches or battery).
  • User-replaced parts will not be covered by our warranty.

If, however, a drink or other liquid gets on the unit at some point, this does not automatically void the warranty. If we deem that the reason for part failure was not caused by the liquid (if it is obvious), we will still make the repair under warranty.

So the bottom line is: Don't play hockey with the unit, don't use it as a boat anchor, and don't use it as a coaster for your beer. You should be covered by our warranty.

Return shipping (back to you) is paid by us for repairs under warranty that are shipped within the United States. Please see Sending Units In For Repair below.

MicroTally Repairs Outside Of Warranty

If 2 years have elapsed since purchasing your unit, or if damage has been caused to the unit that is not covered by the warranty, then you will need to pay for repairs to your units.

Our minimum shop fee is $30. Most repairs that are done out of warranty will cost $30 per unit (plus shipping costs). Even if your unit does not have a problem you are welcome to send the unit in for a general check up and testing for the same $30 fee.

Occassionally a unit will have a more serious problem that may cost more to repair or that may even be beyond repair. After inspection if we determine a unit will cost more then $30 to repair we will notify you before proceeding. And in the very rare case where a unit is beyond repair, you will not be charged for the inspection and we will inform you of the problem.

Units will be inspected and tested before and after repairs. If the electronics inside the unit are dirty or have a film on them, they will be cleaned. Units will be upgraded to the latest firmware available and will receive any appropriate hardware upgrades.

Most repairs are typically just a battery replacement.

Repair work is guaranteed, if the unit had a specific problem that it was sent in for and the problem is still encountered within 60 days of the repair, you can send it back with no additional fees charged to re-inspect and repair the problem.

Shipping is not included and will be added to the cost. Please see Sending Units In For Repair below.

 

NanoCount Warranty & Repairs

Our NanoCount 1000 units have a warranty which covers all repairs under normal use for 2 years. All repairs under warranty will be done at no cost.

The warranty does NOT cover the following:

  • Extreme physical damage that has obviously occurred from some form of abuse (i.e. taking a hammer to the unit).
  • Liquid getting inside of the unit and causing damage (such as drinks being spilled on the unit or the unit being dropped in a puddle).
  • Obvious tampering might void the warranty (i.e. removing the air switch or pulling out the display).
  • User-replaced parts will not be covered by our warranty.
  • The battery is user-replaceable and is not covered under warranty.

So as long as you take care of the unit and don't try to open it more than to replace the battery it should be covered by our warranty.

Return shipping (back to you) is paid by us for repairs under warranty that are shipped within the United States. Please see Sending Units In For Repair below.

NanoCount Repairs Outside Of Warranty

If 2 years have elapsed since purchasing your unit, or if damage has been caused to the unit that is not covered by the warranty, then you will need to pay for repairs to your units.

Our minimum shop fee is $30. Most repairs that are done out of warranty will cost $30 per unit (plus shipping costs), if the unit display does not need replaced. Even if your unit does not have a problem you are welcome to send the unit in for a general check up and testing for the same $30 fee.

Units with more serious problems (such as a broken display, or faulty CPU) may cost more to repair or that may even be beyond repair. After inspection if we determine a unit will cost more then $30 to repair we will notify you before proceeding. And in the case where a unit is beyond repair, you will not be charged for the inspection and we will inform you of the problem.

Units will be inspected and tested before and after repairs. If the electronics inside the unit are dirty or have a film on them, they will be cleaned. Units will be upgraded to the latest firmware available and will receive any appropriate hardware upgrades.

Repair work is guaranteed, if the unit had a specific problem that it was sent in for and the problem is still encountered within 60 days of the repair, you can send it back with no additional fees charged to re-inspect and repair the problem.

Shipping is not included and will be added to the cost. Please see Sending Units In For Repair below.

 

PicoCount Warranty & Repairs

The PicoCount 2500 units are completely sealed, and therefore will typically have no repairs. The PicoCount 4500 units are mostly sealed, but have replaceable air switches. If your unit falls under warranty we will repair it or we will replace the unit with another one.

PicoCount 2500 and PicoCount 4500 units have a warranty which covers any defects under normal use for 6 years.

The warranty does NOT cover the following:

  • Extreme physical damage, such as vandalism, that has obviously occurred from some form of abuse (i.e. jamming a screwdriver into the connector and bending/breaking leads).
  • Obvious lack of care for the air switches (i.e. nozzles filled completely with mud).
  • If any of the pins on the 4-pin connector break (which cannot happen unless something is jammed into the socket).

So the bottom line is:

  • Don't leave hoses unattached or caps off the nozzles with the unit on the side of the road, and don't try to bend the pins on the connector.
  • As long as you take good care of the air switches and the 4-pin connector and you'll be covered for quite some time.

If you do have a unit (dead or alive) that is outside of our warranty, even if it has been vandalized, we will credit you 10% on purchasing a replacement unit if you send the damaged unit back to us.

Return shipping (back to you) is paid by us for repairs under warranty that are shipped within the United States. Please see Sending Units In For Repair below.

PicoCount Repairs Outside Of Warranty

PicoCount 4500 units have replaceable air switches, so units outside of warranty can still be sent in for repair for air switch problems, for a $30 shop fee. If the unit has other problems in the sealed electronics we will not be able to repair it. PicoCount 2500 units are fully sealed in every way and cannot have air switches replaced, they are a life-of-battery design.

If you do have a unit (dead or alive) that is outside of our warranty, even if it has been vandalized, we will credit you 10% on purchasing a replacement unit if you send the damaged unit back to us.

For repairs outside of warranty shipping is not included and will be added to the repair cost. Please see Sending Units In For Repair below.

 

Road Tube Simulator Warranty & Repairs

The warranty will cover the Road Tube Simulator for 2 years under normal use. Damage due to dropping or other abuse will not be covered.

Please see Sending Units In For Repair below.

 

CountBuddy Warranty & Repairs

The CountBuddy (which is an accessory for the PicoCount units), is completely sealed, and therefore has no repairs. All warranty work is a full unit replacement. Warranty will fully cover the CountBuddy for 2 years under normal use.

Please see Sending Units In For Repair below.

Our CountBuddy II units (units with an LCD display) have a warranty which covers all repairs under normal use for 2 years. All repairs under warranty will be done at no cost.

The warranty does NOT cover the following:

  • Extreme physical damage that has obviously occurred from some form of abuse (i.e. taking a hammer to the unit).
  • Liquid getting inside of the unit and causing damage (such as drinks being spilled on the unit or the unit being dropped in a puddle).
  • Obvious tampering might void the warranty (i.e. removing the air switch or pulling out the display).
  • User-replaced parts will not be covered by our warranty.
  • The battery is user-replaceable and is not covered under warranty.

So as long as you take care of the unit and don't try to open it more than to replace the battery it should be covered by our warranty.

Return shipping (back to you) is paid by us for repairs under warranty that are shipped within the United States. Please see Sending Units In For Repair below.

CountBuddy II Repairs Outside Of Warranty

If 2 years have elapsed since purchasing your unit, or if damage has been caused to the unit that is not covered by the warranty, then you will need to pay for repairs to your units.

Our minimum shop fee is $30. Most repairs that are done out of warranty will cost $30 per unit (plus shipping costs), if the unit display does not need replaced. Even if your unit does not have a problem you are welcome to send the unit in for a general check up and testing for the same $30 fee.

Units with more serious problems (such as a broken display, or faulty CPU) may cost more to repair or that may even be beyond repair. After inspection if we determine a unit will cost more then $30 to repair we will notify you before proceeding. And in the case where a unit is beyond repair, you will not be charged for the inspection and we will inform you of the problem.

Units will be inspected and tested before and after repairs. If the electronics inside the unit are dirty or have a film on them, they will be cleaned. Units will be upgraded to the latest firmware available and will receive any appropriate hardware upgrades.

Repair work is guaranteed, if the unit had a specific problem that it was sent in for and the problem is still encountered within 60 days of the repair, you can send it back with no additional fees charged to re-inspect and repair the problem.

Shipping is not included and will be added to the cost. Please see Sending Units In For Repair below.

 

Download Adapter Warranty & Repairs

Our download adapter warranty is good for 90 days. If your download adapter stops working or is having some other problem and has not been obviously abused then we will cover it under warranty for 90-days.

If your download adapter is not working please be sure to first make sure you have the FTDI USB-to-serial driver installed (in newer operating systems this is often available without downloading). You can find the drivers on our download page.

Please see Sending Units In For Repair below.

 

Sending In Units For Repair

It is best if you contact us before sending in units for repair, so we can determine if the problem sounds like a unit problem or if it sounds like software or other issues. If you have your unit serials numbers handy we can also determine if any repairs may be covered by your warranty before you send your unit in.

If you have units that you would like to send in for repair you may send them to:
ATTN: Repairs
R&R Technologies, Inc.
3800 SW Cedar Hills Blvd, Suite 298
Beaverton, OR 97005

Please write down and include the following in your package:

  • Briefly describe any problems you are having with each unit.
  • Your contact information in case we need to contact you for more information about the problem(s). If a repair is outside of warranty, and that has not already been discussed, then you will be contacted prior to any repair work beginning.
  • If you include your e-mail address you will be notified when your shipment is received and when your unit(s) have been sent back.
  • Please also include a return address where the units should be sent back to in case your packaging is misplaced.