MicroTally Warranty & Repair Information
PicoCount Warranty & Repair Information
CountBuddy Warranty & Repair Information
Sending Units In For Repair
Both our MicroTally-14 and MicroTally-18 units have a warranty which covers all repairs under normal use for 2 years (24 months). Warranty on the battery inside the unit is for 4 years.
The warranty does NOT cover the following:
If, however, a drink or other liquid gets on the unit at some point, this does not automatically void the warranty. If we deem that the reason for part failure was not caused by the liquid (if it is obvious), we will still make the repair under warranty.
So the bottom line is: Don't play hockey with the unit, don't use it as a boat anchor, and don't use it as a coaster for your beer. You should be covered by our warranty.
Return shipping is paid by us for repairs under warranty. Please see Sending Units In For Repair below.
For those that want more peace of mind...
We do offer a 5-year, "bumper-to-bumper", extended warranty for an additional cost of $150. All items covered in our standard warranty will be extended to a full 5 years for both normal repairs and battery replacement.
If 2 years have elapsed since purchasing your unit, or if damage has been caused to the unit that is not covered by the warranty, then you will need to pay for repairs to your units. Our repair policy is below.
Repairs start with a base cost of $50 per unit. This is to cover our time for repair, cleaning of components, and inspection of the unit. Any parts that need replaced will be added to the base fee. Some common parts and costs are:
Generally the total price for the average repair is under $60. Older units that may have to have the battery replaced will generally be under $70.
Units will be inspected and tested before and after repairs. Repair work is guaranteed, if the unit had a specific problem that it was sent in for and the problem is still encountered within 60 days of the repair, you can send it back with no additional fees charged to re-inspect and repair the problem.
Shipping and insurance are not included and will be added to your cost. Please see Sending Units In For Repair below.
The PicoCount 2500 units are completely sealed, and therefore have no repairs. All warranty work is a full unit replacement.
PicoCount 2500 units have a warranty which covers any defects under normal use for 2 years (24 months) for problems related to the communications connector or air switches. Warranty on the sealed electronics and battery inside the unit is fully covered for 8 years. All units will have a pro-rated fee after they are outside of the fully covered warranty, where you will only pay a portion of the cost of a new replacement unit.
The warranty does NOT cover the following:
So the bottom line is: Don't leave hoses unattached or caps off the nozzles with the unit on the side of the road, and don't try to bend the pins on the connector. As long as you take good care of the air switches and the 4-pin connector and you'll be covered for quite some time.
The following table shows how much of the price of a new unit we will cover for your replacement unit. So if it is 80% Covered, that means you will only have to pay 20% of the price of a new unit for a brand new replacement unit.
| Year | Internal problem | Air switch or Connector problem | Vandalism or Abuse |
| 1 | 100% Covered | 100% Covered | 10% Covered |
| 2 | 100% Covered | 100% Covered | 10% Covered |
| 3 | 100% Covered | 90% Covered | 10% Covered |
| 4 | 100% Covered | 80% Covered | 10% Covered |
| 5 | 100% Covered | 70% Covered | 10% Covered |
| 6 | 100% Covered | 60% Covered | 10% Covered |
| 7 | 100% Covered | 50% Covered | 10% Covered |
| 8 | 100% Covered | 40% Covered | 10% Covered |
| 9 | 50% Covered | 30% Covered | 10% Covered |
| 10 | 50% Covered | 20% Covered | 10% Covered |
| Over 10 | 10% Covered | 10% Covered | 10% Covered |
Please note, as shown in the table, all units dead or alive (even after they are outside of warranty) will give you 10% off the price of a replacement unit if they are sent back.
Return shipping is paid by us for warranty replacement. For units outside of warranty (units that were vandalised or abused, or units over 10 years old) return shipping will be paid by you. Please see Sending Units In For Repair below.
The CountBuddy (which is an accessory for the PicoCount units), is completely sealed, and therefore has no repairs. All warranty work is a full unit replacement. Warranty will fully cover the CountBuddy for 2 years (24 months) under normal use.
Please see Sending Units In For Repair below.
It is best if you contact us before sending in units for repair, so we can determine if the problem sounds like a unit problem or if it sounds like software or other issues. If you have your unit serials numbers handy we can also determine if any repairs may be covered by your warranty before you send your unit in.
If you have units that you would like to send in for repair you may send them to:
ATTN: Repairs
R&R Technologies, Inc.
3800 SW Cedar Hills Blvd, Suite 226
Beaverton, OR 97005
Please write down and include the following in your package:
Phone: 971-732-5075
E-Mail: support@vehiclecounts.com